Bad customer care… Cannot come to mortgage administrator. Started re-finance techniques. Turned in all the records, overlooked 5 closings. Still wishing! Taking a loss. Complicated customer service. Crappy package! Exactly how performed it arrived at cuatro.5 mil inside sales? Ask your Says Lawyer Place of work.
It keep going me to the new financing processors
Awful customer care. I have been making reference to a re-finance just like the zero nearer to closing than I found myself inside the Summer. Support service is actually a tale. They just import us to each person, i am also bounced doing instance a baseball. Really distressed and you may angry and you may are swinging my financial as soon as possible. Do not recommend The newest Rez at all.
My personal mortgage try which have Ditech also it is actually marketed so you can Brand new Rez
Avoid the use of NEWREZ….biggest error You will find made. Been looking to refi. Because May these days it is October still prepared. I’ve delivered an equivalent records during the multiple times. Cannot arrived at people by cell phone. My mortgage is actually recognized two months in the past however wishing. This company was bull crap go elsewhere.
The latest Rez ‘s the bad mortgage company!! This new Rez entitled and accessible to refi my personal financing in the an effective lower rate of interest. The mortgage Manager Ryan said it might be easy “not a problem”. He and additionally said it’s not necessary for the next appraisal due to the fact loan was just one year dated and then we just weren’t providing people more income aside! HA… 5 months after he or she is asking for docs they already have. The mortgage Chip dont see the docs I publish on their safer web site. This new undoubtedly bad financial We have ever before caused! Rescue the new outrage and acquire some other financial!!
NewRez/Shellpoint received our very own home loan out of Ditech. Earliest percentage so you can NewRez was a student in , and this we set-up through the NewRez webpages having automatic repayments into the to begin every month. All the went really up to . They never got this new percentage that has been allowed to be pulled from our family savings! We did not observe up until i had a trip with the regarding particular uncommon matter saying they certainly were NewRez, failed to speak to her or him even as we did not admit the number. Checked our membership on line thru their site and lowest and you can view the latest October percentage had not already been instantly acquired! Had on the cell phone with NewRez support service immediately locate away what was happening and you can is advised it was specific form of “glitch”. Actually, repayments having been transferring for commission really well since ! There is many money in the brand new bank account for it! We spoke having several additional persons towards the , towards second individual using the fee over the telephone that have the declaration from the woman there Ontario installment loan bad credit no bank account might be zero late charge, no fee and it would-be ACH. It’s now and on its webpage it is indicating myself it is an unapplied commission! What the deuce, this is basically the October step 1 fee and may was in fact applied therefore Instantaneously for the . Therefore we log on to the telephone again with them today and you may query what’s going on? Are informed you to definitely she would instantly request it be placed on new Oct percentage and you will “you’re not late” I called all of our lender after conversing with NewRez for the and you can the lending company told you “zero attempt within payment is questioned by the NewRez/Shellpoint, it (the financial institution) aren’t closing any percentage and now we has an abundance of currency to pay for cuatro years of costs”! You will find less than 12 months left about this initial mortgage and they are definitely given visiting the county attorneys general’s office, the higher business bureau, choosing a lawyer and you will paying that it off today. Our very own online membership which have NewRez reveals the following payment to-be auto-paid back is defined getting Late step one, however, if we just be sure to glance at the scheduled automatic payments, they informs us we can not given that membership is “overdue”. This is so completely wrong into of several membership! You will find Never been late within the 30 decades with your financial fee therefore we have the best credit rating over 850! Will they be now gonna bang the credit history? Avoid Her or him!